How To Complaint on Banking Mohtasib Pakistan?

Banking-Mohtasib-logoThe Banking Mohtasib can be contacted for disputes and complaints relating to Banking Malpractices, Perverse, subjective and prejudiced Actions, Operational Issues, Violation of Banking Laws, Operational Inefficiency, and Regulations, Harassments in Recovery of Loans.

If you feel that your bank is not following the guidelines of State Bank of Pakistan then you can easily file your complaint through the official website of Banking Mohtasib or through their offices. You can follow these steps to make sure your problem is solved by the bank:

Step One

Move toward your bank in writing to resolve your grievance stating in the letter that you are going to submit the complaint to the Banking Mohtasib if matter is not set on to your satisfaction. The bank is permitted a maximum of 45 days to resolve your grievance.

Step Two

If you do not take delivery of a respond from the bank within 45 days, or discover the reply unsatisfactory, you might file a grievance with the Banking Mohtasib on the agreed complaint form.

Step Three

The properly fulfilled complaint form, signed and attested by an Oath Commissioner ought to be provided to your letter of grievance addressed to the Banking Mohtasib and forwarded to the regional Baking Mohtasib.

The complaint Form is available for download on the official website of Banking Mohtasib, you can also demand a Banking Mohtasib complaint form from the Bank. Currently no online option is available to complain regarding your bank.

Time Period to Process Your Complain:

Banking Mohtasib resolves most cases within 2 months period but some cases due to the complexity may take more time.

In Pakistan there are five Federal Ombudsmen which are:

  1. Wafaqi Mohtasib
  2. Federal Tax Ombudsman
  3. Federal Insurance Ombudsman
  4. Federal Ombudsperson for Women
  5. Banking Mohtasib

The address, Phone number and other contact details of Banking Mohtasib Regional Offices are as follows:

Karachi Regional office (Sindh)

Karachi Secretariat
Banking Mohtasib Pakistan Secretariat
5th Floor, Shaheen Complex, MR Kiyani Road, Karachi.

Telephone: +9221 – 99217334 to 38 (5 lines)
Facsimile: +9221 – 99217375
Email:ย info@bankingmohtasib.gov.pk

Lahore Regional Office (Punjab)

Office of the Banking Mohtasib Pakistan
c/o SBP, Banking Services Corporation,
Shahrah-e-Quaid-e-Azam, Lahore.

Telephone: 042- 99210444
Facsimile: 042- 99210421

Peshawar Regional Office (KPK)

Office of the Banking Mohtasib Pakistan,
c/o SBP, Banking Services Corporation, Saddar Road, Peshawar.

Telephone: 091- 9213438
Facsimile: 091- 9213439

Quetta Regional Office (Balochistan)

Office of the Banking Mohtasib Pakistan
c/o SBP, Banking Services Corporation,
Shahrah-e-Abbas Ali, Quetta.

Telephone: 081- 9203144
Fax: 081- 9203145

Rawalpindi Regional Office (Punjab)

Office of the Banking Mohtasib Pakistan
c/o SBP, Banking Services Corporation,
The Mall, Rawalpindi.

Telephone: 051- 9273252
Fax: 051- 9273253

Multan Regional Office (Punjab)

Office of the Banking Mohtasib Pakistan
c/o SBP, Banking Services Corporation,
Kalma Chowk, Multan.

Telephone: 061- 9201482
Facsimile: 061- 9201481

Comments (2)

  1. zaheer ud din September 22, 2017
  2. Muhammad asghar November 10, 2017

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