The biggest aviation group ‘The Emirates’ have a position for Cargo Officer in Tracing Unit in the logistics operations ‘Dnata’. The Cargo Officer will be responsible for effectively managing and controlling all the operations in the tracing units. The operations include, investigating and identifying the missing or damaged cargo. The Officer will also be responsible to manage the cargo claim process. The Cargo officer will be working to manage the Brand side of the ‘Dnata’ along with acquisition of Goodwill for the brand by effectively managing the process of Tracing Unit.
The officer will be responsible for ensuring that all the procedures regarding tracing of Cargo and monitoring of all the cargo operations at the Freight Gates are followed. To not only work for recovery of the missing cargo but also investigating the matter to minimize the cases of missing cargo along with the costs involved in the operations. To effectively manage the systems in accordance with the company policies and agreements with other companies and working on pro-active basis to ensure Customer satisfaction. The officer will also be responsible to identify the gaps in efficient management along with providing useful and workable solutions to overcome the problems along with ensuring prompt action on customer complaints regarding the missing cargo.
The person in focus will also be responsible to effectively operate the Tracing System of ‘Dnata’ along with it working on the system upgradation on regular basis and troubleshooting the day to day problems in the system along with assisting the staff at Freight Gates throughout the UAE. The Job also includes to forward the unresolved complaints to the IT Department of ‘Dnata’. The officer will also be regularly compiling reports on the operations along with analyzing the factors which are effecting the operations especially in regards to Customer Relations and Tracing of the Cargo.
The candidate must have experience in working for Cargo handling (logistics) for at least 5 years. The experience should be in cargo handling along with tracing function of a ground handling firm working at the airport. The candidate must have 12 years of Education or equivalent in certain cases.
The ideal candidate must have in depth knowledge of computer applications along with the equipment and cargo handling systems. Strong Communication skills are a must for the applicant. The applicant must have passed the Basic and Advanced Cargo handling courses along with Dangerous Goods handling course as well.